Shipping policy

Shipping Policy

Last Updated: April 13, 2025

Good Day Building Supply Inc. (“we,” “us,” or “our”) offers a variety of delivery and shipping options to get your materials where they need to go—whether locally, by freight, or via courier. This Shipping Policy outlines how we process and deliver orders, how shipping fees are calculated, and what customers are responsible for during Delivery.

 

1. Shipping Eligibility

  • Local Delivery is available within a 100 km radius of our warehouse.
  • For addresses beyond 100 km, long-distance or third-party freight delivery is arranged. Customers are responsible for the full third-party delivery fee.
  • We currently deliver within Ontario, Canada. To discuss options for deliveries outside this region, please contact our customer service team.

2. Courier Shipping (UPS, Purolator, Canada Post)

  • Certain products eligible for parcel shipping can be delivered via courier services such as UPS, Purolator, or Canada Post.
  • Shipping rates are calculated automatically during checkout based on the customer’s shipping address, order weight, and dimensions.
  • All courier-eligible online orders are subject to a 15% handling fee. This fee is included in the shipping rate at checkout but does not appear as a separate line item.

3. Order Processing Time

  • Most orders are prepared for shipping or Delivery within 24 hours of payment confirmation.
  • We will contact you via your preferred method if there are any delays.

4. Estimated Delivery Timeframes

  • Local Delivery (within 100 km): Typically delivered within 1–3 business days after order confirmation.
  • Courier Shipping: Delivery times vary based on destination and carrier. Estimated delivery dates are provided at checkout.
  • Third-Party Freight: Delivery timelines will be communicated upon order processing.

5. Local Delivery Process & Responsibilities

  • Customers must be available at the delivery address during the scheduled delivery window.
  • A signature is required to confirm receipt and condition of goods.
  • Customers are responsible for verifying the quantity and condition of the order before the driver leaves.
  • The driver will assist with unloading to ground-level areas (e.g., driveway or garage) but not inside homes or backyards.
  • The customer is expected to assist with unloading unless otherwise arranged.

6. Packaging and Load Securement

  • To ensure safe transit, all materials are packaged using industry-standard methods, including palletization, shrink wrapping, and protective cushioning.
  • Heavy or oversized materials are secured with reinforced strapping and bracing to minimize movement during transportation.

7. Handling of Oversized or Special Items

  • Items exceeding standard shipping dimensions or weight may require special handling and incur additional shipping charges.
  • Customers will be notified of any such charges before order confirmation.

8. Missed Deliveries & Redelivery

  • A redelivery fee may apply if no one is available to accept the Delivery.

9. Cancellations

  • Orders cancelled within 2 hours of the scheduled Delivery are subject to a 50% cancellation fee.

10. In-Store Pickup

  • Customers have the option to select in-store pickup during the online checkout process.
  • After placing an order, customers must wait for a confirmation email notifying them that the order is ready for pickup.
  • Valid ID and order confirmation are required at the time of pickup.

11. Shipping Damage Policy

  • If your shipment arrives damaged, you must notify us within 48 hours of Delivery.
  • Include clear photos of the damage and retain all original packaging for inspection.
  • Claims submitted after this period may not be accepted.

12. Incorrect Shipping Information

  • It is the customer’s responsibility to provide accurate shipping information.
  • Orders shipped to incorrectly entered addresses will not be eligible for a refund unless the package is returned to us in original condition.
  • Additional shipping fees may apply for reshipment.

13. Split Shipments

  • Some orders may arrive in multiple shipments due to item size, availability, or shipping method.
  • If your order is split, you will be notified, and tracking numbers will be provided for each shipment when applicable.

14. Signature for Courier Deliveries

  • Courier shipments may require a signature upon Delivery, depending on the courier’s policy.
  • If no one is available, the courier may leave a notice for redelivery or require pickup at a nearby facility.

15. Order Tracking

  • Once your order is shipped, a tracking number will be emailed to you.
  • You can monitor the shipment status directly on the courier’s website.
  • Customers may also receive real-time tracking updates via email or SMS where supported.

16. Insurance and Liability

  • In the event of shipping-related loss or damage, customers must notify us, with pictures or video, within 48 hours to initiate a claim.

17. Returns and Exchanges Overview

  • Please refer to our Return Policy page for information on returning or exchanging items.

 

Contact Us

For shipping or delivery-related questions, please contact:

📧 info@gdbuildingsupply.com

📍 3447 Kennedy Road, Unit 7, Scarborough ON M1V 3S1